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Product and Service Support Information

Diebold Eras Call Center Support Schedule
(all times Eastern Standard Time)

Support hours:
Monday – Friday 5:00AM – 12:00AM
(305) 255-1452 x. 8411


You may also e-mail a support request to HelpDesk@erasjv.com

After Hours Support


Off Hour Technical Support 12:00AM - 12:00AM

(305) 726-6139 (Mobile)
(305) 346-0428 (Pager)
(305) 286-2084 (Pager)
(305) 346-0427 (Pager)

Anytime via e-mail: HelpDesk@erasjv.com

Emergency Support
Software Support
(305) 726-6133 (Mobile)
Software Support
(305) 726-6138 (Mobile)
IP Services & iPOD Support
(786) 382-4289 (Mobile)
IP Services Support
(305) 975-0052 (Mobile)
Installations & Upgrades Support
(305) 394-2622 (Mobile)
 
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